Refund policy

If you are a consumer within the meaning of §13 BGB, you have a right of withdrawal. Unless otherwise agreed by the parties, the right of revocation does not apply to the following contracts: Contracts for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the consumer's personal needs, contracts for the delivery of sealed goods that are unsuitable for return for reasons of health protection or hygiene if their seal has been removed after delivery, contracts for the delivery of goods if they are inseparable from others after delivery due to their nature Goods were mixed.

CANCELLATION INSTRUCTIONS

You have the right to withdraw from this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods. To exercise your right of withdrawal, you must contact us

        Cellavent Healthcare GmbH
        Am Trippelsberg 43
        40589 Düsseldorf
        Tel:                 +49 (0) 211 78 17 69 80
        E-Mail:         info [at] cellavent [dot] de

by means of a clear declaration (e.g. a by post sent letter, fax or e-mail) of your decision to withdraw from this contract. You can use the attached model withdrawal form for this purpose, but this is not mandatory. In order to meet the cancellation deadline, it is sufficient for you to send your notification that you are exercising your right of cancellation before the cancellation period has expired.

REVOCATION

If you withdraw from this contract, we will refund you all payments which we have received from you, including delivery costs. For this repayment, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; In no case will you be charged any fees for this repayment. We can refuse the repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is earlier. You have the goods immediately and in any case no later than fourteen days from the day on which you inform us of the cancellation of this contract to


        Cellavent Healthcare GmbH      
        Am Trippelsberg 43
        40589 Düsseldorf
        Tel:                 +49 (0) 211 78 17 69 80
        E-Mail:         info [at] cellavent [dot] de

to be sent back or handed over to us. The deadline is met if you send the goods before the period of fourteen days has expired. You bear the direct costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary to check the nature, properties and functionality of the goods

SAMPLE REVOCATION FORM

We provide a ready-made   Sample cancellation form   ready.   If you want to cancel the contract, please fill out this form and send it to us with the goods to be returned. You can use our  .

END OF REVOCATION INSTRUCTIONS

The goods must be returned to the following address:

      Cellavent Healthcare GmbH
      Am Trippelsberg 43
      40589 Düsseldorf
      Tel:                 +49 (0) 211 78 17 69 80
      E-Mail:         info [at] cellavent [dot] de